Free Shipping On Order Over $129

10% Off For New Users (CODE:NEW10)

FAQ

Which payment method do we support?	We accepts Paypal, Visa, MasterCard, Klarna, Afterpay, American Express, Diners Club, JCB, Discover and other major payments. If your credit card payment does not go through, please first verify that all card details are entered correctly, including the expiration date, cardholder name, security code on the back of the card, and the billing address. Also check that your available credit has not been exceeded and that your bank is not currently placing a hold or review on the card. Should the transaction still be declined, we recommend trying an alternative card or a different payment option. If none of these steps resolve the issue, please reach out to your bank, or contact our customer service team and share the error message and any relevant details so we can assist you further.
Why does my order say "Unfulfilled"?	No need to worry—this simply indicates that your order is moving through our standard fulfillment process. If your purchase includes any backordered items, your order may stay in this status for about 3–7 days while we produce and prepare those items for shipment.
Can I change the receiving address of the order?	We strive to process and dispatch your order as fast as we can. If you need to update the delivery address, please reach out to our customer service team within 24 hours of placing your order and provide the new address details. Our representatives will assist with the modification. Please be aware that address changes can only be made before your items are picked and shipped, so it’s important to contact us as early as possible.
Can I cancel the order after I place the order?	We work to prepare and ship your order as promptly as possible. If you wish to cancel, please email us at support@mirlyshop.com within 24 hours of placing your order. Cancellations made within this 24‑hour window are eligible for a full refund. For orders canceled more than 24 hours after purchase but before they are shipped, a 15% cancellation fee will be deducted. Once an order has been dispatched, it can no longer be canceled.
Incorrect item in your order	Occasionally, an incorrect item may be dispatched from our warehouse. If this has occurred with your order, please reach out to our Customer Care team at support@mirlyshop.com so we can resolve it for you as quickly as possible. Be sure to include your order number, the name of the item you originally ordered, and the code shown on the tag of the item you received.
Missing an item from your order	If you find that an item is missing from your order, please get in touch with our Customer Care team at support@mirlyshop.com and provide your order number along with the name of the missing product. We’ll look into the issue and arrange a solution as quickly as possible.
How to use "Coupon Code"?	You can use coupons and bonus points during the checkout process. Enter your coupon code and click “Apply”; the discount will then be automatically deducted from your order total. Please note that if you proceed to checkout without clicking “Apply”, the coupon and bonus point discounts will not be reflected in the final amount. NOTES: Please ensure that you enter the coupon code exactly as it appears, with no spaces before, in the middle of, or after the code. To minimize errors, we recommend copying and pasting the promo code directly. Coupon codes cannot be stacked; only one coupon may be applied to each order. All coupons are governed by their specific offer terms. Certain products on our website are excluded and may not be eligible for coupon discounts.
How do I track my order?	Once your order is ready to be dispatched, we’ll email you with the relevant shipping details. After receiving this email, you can track your parcel via the “Track My Order” section by using the tracking number shown in your order details or in the notification email. Please note that it may take up to 72 hours for the tracking information to become active.
How do I make a return?	Before sending any items back, please carefully follow the instructions provided on our Returns page. We highly recommend that you keep a record of the tracking or reference number for your return parcel, as this will make it easier to trace your package if needed.
What is status of my refund?	Refunds to credit cards may take between 10–30 business days in total, as your card‑issuing bank must complete its own processing. We will submit the refund to your card account within 24 hours, but your bank typically requires 10–30 business days to post the funds back to your card. As this timeframe is determined by the bank, we are unable to speed it up. For more precise information, please contact your card issuer directly. We are sincerely sorry for any inconvenience this may cause and appreciate your kind understanding.

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